Payments & Refunds

Platform Information

• Platform Name: Oumomo
• Support Email: support@oumomo.ai
• Company Name：Catalina USA Co., Ltd.
• Registered Address: 3154 GLENDALE BLVD SUITE 1035 LOS ANGELES, CA 90039
• Payment Method: Credit Card, Paypal

Plans & Credit Rules

Free Plan

Registered users who have not purchased a paid subscription will receive 30 complimentary credits upon registration. These credits are valid for 30 days.

Credits can be used to generate videos, scripts, images, and other content. For detailed credit consumption rules, please refer to the usage guidelines for each feature module.

Paid Plans

Notes:

• Paid plan credits are issued per cycle; unused credits expire at the end of the cycle.
• The Platform does not offer automatic renewal; users must manually purchase a new cycle.

3. Feature Modules and Credit Rules (Credit Consumption Version)

3.1 Viral Video Remake

3.1.1 Fast

3.1.2 Quality

3.2 Link to Video

3.2.1 Fast

3.2.2 Quality

3.3 TikTok Image Generator

3.4 TikTok Viral Script Generator

3.5 AI Model Standalone Credit Consumption Table

3.5.1 Seedance 2.0

3.5.1.1 Text/Image To Video

3.5.1.1.1 Fast

3.5.1.1.2 Quality

3.5.1.2 Reference Assets To Video

3.5.1.3 Storyboard To Video

3.5.1.3.1 Fast

3.5.1.3.2 Quality

3.5.2 Veo 3.1

3.5.3 Kling V3

3.5.4 Sora 2

3.6 Free Features:

1. TikTok Video Downloader
2. Unoriginal Fix Tool
3. TikTok Official API Pre-check
4. TikTok Official API Publishing

Note: Credits are automatically deducted within the subscription period. Credits for free users are also subject to the rules above.

4. Refund Policy

Except as required by applicable law, payments for subscriptions, Credits, AI generation services, and other digital services are non-refundable once the Services have been used, consumed, generated, downloaded, exported, published, delivered, or otherwise materially performed.

Subscriptions

You may cancel your subscription at any time. Cancellation prevents future renewals but does not entitle you to a refund for the current billing period unless required by applicable law.

Credits

If no Credits have been used and no Outputs have been generated, downloaded, exported, or published, you may request a refund within three (3) calendar days of purchase.

Once any Credits have been used, Outputs have been generated, downloaded, exported, published, or otherwise delivered, the purchase becomes non-refundable except where required by applicable law.

AI Generation Services

AI-generated content is considered delivered immediately when Outputs are generated. Once generation begins, the associated Credits and generation fees are considered consumed.

Promotional Credits

Promotional, trial, bonus, or complimentary Credits have no cash value and are not refundable.

Chargebacks

If a payment dispute or chargeback is initiated fraudulently or in bad faith, Oumomo reserves the right to suspend or terminate access to the Services and recover any associated losses to the extent permitted by law.

Nothing in this section limits any non-waivable consumer rights that apply under applicable law.

For refund inquiries, please contact support@oumomo.ai.

5. Refund Process

Submit a refund request via support@oumomo.ai, including:

• Registered email/account ID
• Order number
• Reason for refund

Customer support will respond within 48 hours.

Upon approval, refunds are processed within 3–7 business days to the original payment method.

6. Customer Support

• Email: support@oumomo.ai
• Response Time: within 48 hours

7. Policy Updates

The Platform may update this policy at any time. Updated policies are posted on this page and take effect immediately. Continued use of the services constitutes acceptance of the updated policy.