oumomo Payments & Refunds
Last Updated: November 17, 2025
This policy governs payments, credits, and refunds for all oumomo services, including Free, monthly, and annual plans, as well as the URL To Video, Avatar Video, Script Generator, and Voice Generator features. By purchasing or using the services, you agree to this policy.
1. Platform Information
- Platform Name: oumomo
- Support Email: support@oumomo.ai
- Registered Address: Room 9042, 9th Floor, Block B, China US Centre, 15-17 Hing Yip Street, Kwun Tong, Kowloon, Hong Kong
- Payment Method: Airwallex
2. Plans & Credit Rules
2.1 Free Plan
- Registered users who have not purchased a paid plan receive 10 credits per month.
- Credits refresh monthly; unused credits do not carry over.
- Credits can be used to generate videos or scripts (see Feature Module Usage Rules).
- Free Plan Benefits:
- 1 custom voice
- 1 custom avatar
- 10+ avatar templates
- 10+ voice templates
- 1 GB cloud storage
2.2 Paid Plans
| Plan | Price | Credits | Estimated Usage | Features / Benefits | Additional Perks |
|---|---|---|---|---|---|
| Basic | $39 / month | 1000 credits | Approximately 20 videos or 200 scripts | Includes Free Plan benefits, plus: 50 custom voices, 20 custom avatars, 100+ avatar templates, and 200+ voice templates. | 50 GB cloud storage, high-resolution exports, and priority processing. |
| Pro | $99 / month | 2500 credits | Approximately 50 videos or 500 scripts | Includes Basic Plan benefits (and Free Plan benefits), plus: 500 custom voices, 200 custom avatars, 200+ avatar templates, and 500+ voice templates. | 500 GB cloud storage, dedicated support, and priority processing. |
Notes:
- Paid plan credits are issued per cycle; unused credits expire at the end of the cycle.
- The Platform does not offer automatic renewal; users must manually purchase a new cycle.
3. Feature Module Usage Rules (Credit Consumption)
| Feature | Usage Details |
|---|---|
| Avatar Video | Credits are calculated based on final video length, with a rate of 25 credits per 10 seconds. Estimated credit usage will be displayed for user confirmation before deduction. |
| URL To Video | Credits are calculated based on final video length, at 30 credits per 10 seconds. Estimated credit usage will be displayed for user confirmation before deduction. |
| Script Generator | Costs 5 credits per use. Each use generates two scripts. The deduction is automatic, no confirmation required. |
| Voice Generator | Costs 2 credits per use. The deduction is automatic, no confirmation required. |
Note: Credits are automatically deducted within the plan cycle. Free Plan users follow the same credit consumption rules.
4. Refund Policy
Refundable Cases
- Plan not used and purchased within 3 days
- Users may request a refund.
- Airwallex processing fees are borne by the user.
- Refunds are returned to the original payment method after deducting fees.
- Platform-related issues are preventing service usage
- Refunds for unused portions apply.
- Airwallex fees are borne by the Platform.
Non-Refundable Cases
- Plan has started, or the cycle has expired
- User error or misuse
- Violation of Platform terms leading to account suspension
- Orders with discounts, promotions, or special offers
- Service restrictions caused by reasons outside the Platform
5. Refund Process
- Submit a refund request via support@oumomo.ai, including:
- Registered email/account ID
- Order number
- Reason for refund
- Customer support will respond within 48 hours.
- Upon approval, refunds are processed within 3–7 business days to the original payment method.
6. Customer Support
- Email: support@oumomo.ai
- Response Time: within 48 hours
7. Policy Updates
The Platform may update this policy at any time. Updated policies are posted on this page and take effect immediately. Continued use of the services constitutes acceptance of the updated policy.